فهرست:
1. مقدمه. . 2
1-1. شرح مسئله 2
1-2. انگیزه تحقیق 4
2. تعاریف پایه. . 6
2-1. بهبود فرآیند 6
2-2. معرفی مدل یکپارچه توانمندی/ بلوغ (CMMI) 7
2-2-1. نواحی فرآیندی در شیوه‌های نمایشی پیوسته و مرحله‌ای.. 10
2-2-2. CMMI-SVC.. 12
2-2-3. درک مفاهیم کلیدی در استفاده از CMMI-SVC.. 12
2-3. مدیریت پیکربندی در بین نواحی فرآیندی CMMI 14
2-4. مدل IDEAL 16
3. کارهای مرتبط.. .. 19
4. راهکار پیشنهادی جهت حل مسئله. 25
4-1. دلایل انتخاب مدل IDEAL به عنوان نقشه راه 25
4-2. نحوه جمع‌آوری داده‌ها 25
4-2-1. فاز اول-بنیان گزاری.. 26
4-2-2. فاز تشخیص- تعیین وضعیت جاری و مشکلات سازمان.. 28
· هدف از مصاحبه. 31
· نحوه تهیه پرسشنامه جهت استفاده در مصاحبه. 31
· نحوه مصاحبه. 31
· متن پرسشنامه. 32
· نتایج مصاحبه. 33
· مشکلات موجود در بخشهای مختلف سازمان. 33
· نحوه امتیاز دهی به تمرینهای خاص CM.. 37
· اولویتبندی فرآیندهای سازمان. 38
· اولویتبندی بهبود فرآیندهای اداره ثبت اسناد با استفاده از روش AHP (بر اساس روابط سلسله‌مراتبی) 39
· تحلیل نتایج حاصل از انجام اولویتبندی به روش AHP. 52
4-2-3 فاز استقرار 52
· تهیه پاسخ استعلام املاک جاری.. 52
· ارزیابی جریان‌کاری پیشنهادی بر اساس پرسشنامه استاندارد. 60
· نتایج ارزیابی.. 62
5. نتیجه گیری و خلاصه. 64
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