فهرست:
فصل اول: مقدمه
1-1 مقدمه.......................................................................................................................................................................... 2
1-2 اعتبار و درستیسنجی........................................................................................................................................... 2
1-3 توصیف مدلهای رفتاری انسان........................................................................................................................... 3
1-4 شبکه پتری............................................................................................................................................................... 4
1-5 اجزای شبکه پتری.................................................................................................................................................. 5
1-5-1 نمایش ساختار.................................................................................................................................................... 6
1-5-2 تعریف رسمی شبکه پتری.............................................................................................................................. 7
1-6 شبکه پتری فازی..................................................................................................................................................... 7
1-7 نگاشت پایگاه دانش به FPN.............................................................................................................................. 10
1-8 خطاهای مدلهای رفتاری انسان........................................................................................................................ 11
1-8-1 خطاهای ساختاری........................................................................................................................................... 11
1-8-2 خطاهای معنایی................................................................................................................................................ 13
1-9 ساختار پایاننامه..................................................................................................................................................... 15
فصل دوم: بررسی مقالات پیشین
2-1 مقدمه........................................................................................................................................................................ 17
2-2 بررسی مقالات پیشین.......................................................................................................................................... 17
2-3 خلاصه فصل............................................................................................................................................................ 19
فصل سوم: روش پیشنهادی
3-1 مقدمه........................................................................................................................................................................ 21
3-2 پرسشنامه ارزیابی واحد تجاری.......................................................................................................................... 21
3-2-1 معیارهای رضایت کلی (هیجانی).................................................................................................................. 21
3-2-2 معیارهای وفاداری (رفتاری، اثربخشی)....................................................................................................... 22
3-2-3 دسته معیارهای ارزیابی کنندهی میزان رضایت از ویژگیهای خاص (شناختی، اثربخشی)........ 23
3-2-4 معیارهای ارزیابی میزان تمایل برای خرید مجدد (معیارهای رفتاری)............................................... 23
3-3 ایجاد شبکه پتری فازی........................................................................................................................................ 24
3-4 درستیسنجی......................................................................................................................................................... 26
3-5 اعتبارسنجی: ارزیابی ایستا.................................................................................................................................. 27
3-6 اعتبارسنجی: ارزیابی پویا..................................................................................................................................... 32
3-7 جدول مقایسه با راهکارهای پیشین................................................................................................................... 36
3-8 خلاصه فصل............................................................................................................................................................ 37
فصل چهارم: نتیجهگیری و کارهای آینده
4-1 نتیجهگیری.............................................................................................................................................................. 39
4-2 پیشنهادها................................................................................................................................................................. 39
واژهنامه................................................................................................................................................................................ 41
مراجع.................................................................................................................................................................................. 42
منبع:
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[11] Nguyen, Y. Cao, and Kazushi Sano. "Location Choice Model for Logistic Firms with Consideration of Spatial Effects." Transportation Research Record: Journal of the Transportation Research Board 2168.1 (2010): 17-23.
[12] He, Xudong, William C. Chu, and Hongji Yang. "A new approach to verify rule-based systems using petri nets." Information and Software Technology 45.10 (2003): 663-669.
[13] Chen, Shyi-Ming, Jyh-Sheng Ke, and Jin-Fu Chang. "Knowledge representation using fuzzy Petri nets." Knowledge and Data Engineering, IEEE Transactions on 2.3 (1990): 311-319.
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