پایان نامه ارتباط حمایت های سازمانی ادراک شده با رفتار شهروندی سازمانی در کارکنان اداره کل ورزش وجوانان استان یزد

فهرست:

فهرست مطالب

عنوان                                                                                                            صفحه

چکیده 1

فصل اول: کلیات تحقیق

1-1) مقدمه: 2

1-2) بیان مسئله: 3

1-3) اهمیت و ضرورت انجام تحقیق: 8

1-4) اهداف تحقیق: 10

1-5) فرضیات تحقیق: 11

1-6) قلمرو تحقیق: 12

1-7) محدودیت‌های غیر قابل کنترل : 12

1-8) پیش‌فرض‌های تحقیق: 12

1-9)  تعریف واژه‌ها و اصطلاحات تخصصی تحقیق: 13

فصل دوم: مبانی نظری و ادبیات تحقیق

2-1)  مقدمه ای بر تئوری حمایت سازمانی: 16

2-2) پیش بینی کننده های  حمایت سازمانی.. 20

2-3)  پیامد های حمایت سازمانی.. 26

2-4) تفاوتهای جنسیتی و حمایت سازمانی.. 30

2-5)  حمایت سازمانی و مدیریت ورزشی.. 31

2-6) رفتارهای مشارکتی و تاریخچه. 32

2-7) رفتار شهروندی سازمانی.. 35

2-7-1) تعاریف رفتار شهروندی سازمانی.. 37

2-7-2) ویژگیهای رفتارهای شهروندی سازمانی.. 41

2-7-3) ابعاد رفتارهای شهروندی سازمانی.. 42

2-8( عوامل موثر بر بروز رفتارهای شهروندی سازمانی.. 51

2-9) پیامدهای رفتار شهروندی سازمانی.. 65

2-10) نظریههای مرتبط با رفتارهای شهروندی سازمانی.. 68

2-10-1) بازاریابی رابطهمدار. 68

2-10-2) نظریه بازاریابی داخلی.. 69

2-10-3) نظریه تبادل اجتماعی.. 70

2-10-4) نظریه تبادل رهبر - عضو. 71

2-10-5) تئوری X,Y : 73

2-11) دیدگاه های نوین رفتار شهروندی سازمانی: 74

2-12) رفتارهای ضد شهروندی(ACB). 75

2-13 ) رفتارهای شهروندی سازمانی در ورزش: 76

2-14) پیشینه تحقیق.. 77

2-15) معرفی اداره کل ورزش و جوانان استان یزد: 92

2-16) حمایت های سازمانی ادراک شده و رفتارهای شهروندی سازمانی: 94

2-17) نتیجه گیری: 96

فصل سوم: روش شناسی تحقیق

3-1) روش شناسی تحقیق.. 103

3-2) روشهای گردآوری داده ها: 104

3-3) پایایی و روایی ابزار تحقیق: 106

3-4)  روش های آماری  تجزیه و تحلیل داده ها: 108

3-5) روش اجرای تحقیق: 108

فصل چهارم: یافته های تحقیق

4-1) توصیف آماری داده ها: 109

4-1-2) متغیر جنسیت: 110

4-1-3) متغیر وضعیت تاهل: 111

4-1-4) متغیر مدارک تحصیلی: 112

4-1-5) متغیر وضعیت استخدامی: 113

4-1-6) متغیر طبقات سابقه خدمت: 113

4-2) تحلیل استنباطی داده ها: 114

فصل پنجم: بحث و نتیجه گیری

5-1) خلاصه ای از  پژوهش: 127

5-2) نتایج آزمون فرضیات تحقیق: 128

5-3) بحث و نتیجه گیری کلی: 137

5-4) پیشنهادهای تحقیق: 138

5-4-1) پیشنهادهای برخاسته از تحقیق: 138

5-4-2) پیشنهادهایی برای تحقیقات آینده: 140

منابع و مآخذ: 141

منابع فارسی: 141

منابع لاتین: 141

ضمائم و پیوست ها: 151

Abstract 155

منبع:

منابع و مآخذ:

منابع فارسی:

1. ابراهیم زاده م. 1390. رفتارشهروندی سازمانی کارکنان بانک سپه. 121 : 23

2. اسدی ح، قربانی م. 1387. رابطه بین ماموریت و یکپارچگی سازمانی در کارشناسان سازمان تربیت بدنی جمهوری اسلامی ایران. المپیک، 44: 59-69 .

3. امینی، بی بی اکرم و همکاران. 1386. رفتار شهروندی سازمانی: مفاهیم، پیشینه، منافع و الگوها، ماهنامه مدیریت دانش سازمانی، شماره24.

4. بختی م، ترابی م، قلی پورآ. 1391.رفتارهای شهروندی سازمانی به عنوان متغییر میانجی میان حمایت سامانی ادراک شده و سرمایه اجتماعی. فصلنامه علمی-پژوهشی مطالعات مدیریت بهبود و تحول سال 21(66) ص 25_46 

5. پورسلطانی زرندی ح، ایرجی نقندر ر. 1391. ارتباط درک حمایت با تعهد سازمانی و رضایت شغلی کارکنان اداره کل ورزش و جوانان استان مازندران. مجله مدیریت و رفتار سازمانی در ورزش. 1: 55-66

6. توره ن. 1385. شناخت عوامل رفتار شهروندی سازمانی و بررسی ارتباط آن با عملکرد سازمانی، فرهنگ مدیریت، سال چهارم، 12: 63-31.

7. حسنی کاخکی ا. (1385). بررسی تاثیر رفتار های شهروندی سازمانی بر ادراک مشتری از کیفیت خدمات ، رضایت مشتری و نیات رفتاری، پایان نامه کارشناسی ارشد، دانشکده مدیریت، دانشگاه تهران.

8. حمیدی م، اللهیاری م،  همتی نژاد م. 1390. رابطه حمایت سازمانی ادراک شده با رفتار شهروندی سازمانی در کارشناسانان آکادمی ملی المپیک و پاراالمپیک ایران. مدیریت ورزشی. 13: 27-43

9. خالصی ن، شمل، یگانه س. 1391. ارتباط سلامت سازمانی با رفتار شهروندی سازمانی در بیمارستانهای دانشگاه علوم پزشکی تهران. مجله دانشکده پیراپزشکی دانگاه علوم پزشکی تهران(پیاورد سلامت) دوره6. شماره6

10. دعایی.ح، مرتضوی س. نوری ع.1389. مدل یابی تاثیر درک حمایت سازمانی بر رفتار شهروندی. مورد مطالعه:هتل پنج ستاره پارس. پژوهشنامه مدیریت اجرایی سال دهم.1. 38  

11. رابینز، استیفن پی. (1387). مترجمان: پارساییان، علی. اعرابی، سید محمد. مبانی رفتار سازمانی، تهران:  دفتر پژوهش های فرهنگی، چاپ بیستم،ص 112-363.

12. رامین مهر ح، هادیزاده ا، احمدی ا.1388. بررسی رابطه بین ادراک از عدالت سازمانی و رفتار شهروندی سازمانی مطالعه موردی شرکت ملی شرکت ملی پخش فراورده های نفتی استان تهران. پژوهشنامه مدیریت تحول. سال اول(2)

13. رحیمی ا، 1388، بررسی عوامل تنش شغلی و رابطه آن با رضایت شغلی در کارکنان تربیت بدنی استان فارس، المپیک، 45: 7-17.

14. زارعی م ، الوانی م، جندقی غ ، احمدی ف.1388. ارائه مدل جامع عوامل موثر بر توسعه رفتار شهروندی سازمانی مطالعه موردی: کارکنان شرکت ملی نفت ایران. مدیریت دولتی. 5: 55-72

15. صنوبری م .1387. رفتار شهروندی سازمانی(مفاهیم. تعاریف. ابعاد و عوامل موثر بر آن). دو ماهنامه توسعه انسانی پلیس. سال پنجم(16)

16. طالقانی غ، دیواندری ع، شیرمحمدی م.1388. تاثیر حمایت ادراک شده از سوی سازمان بر تعهد کارکنان و عملکرد سازمانی: مطالعه ای در شعب بانک ملت شهر تهران. فصلنامه علوم مدیریت ایران. سال چهارم16: 1-25

17. طبرسا. غ ، رامین مهر ح، 1389 . ارائه مدل رفتار شهروندی سازمانی. چشم انداز مدیریت دولتی 3: 103-117

18. طبرسا. غ، هادیزاده ا، کشته گر ع.1389. ارائه مدلی برای تبین عوامل موثر بر رفتار شهروندی سازمانی. چشم انداز مدیریت دولتی1: 101-114

19. عباسپور ا .1385. " بررسی رابطه بین اقدامات منابع انسانی و رفتارهای شهروندی سازمانی در میان کارکنان بانک ملت" ، پایان نامه کارشناسی ارشد، دانشکده مدیریت، دانشگاه تهران.

20.‌‌‌غلام‌حسینی.ا،‌بجانی ح،ملکی‌نیا ع.1389.‌عوامل‌تاثیرگذار.مولفه‌هاوپیامدهای رفتارشهروندی سازمانی دوماهنامه ی توسعه انسانی پلیس.سال هفتم.31

21. مقیمی، م. 1384. رفتار شهروندی سازمانی از تئوری تا عمل، فرهنگ مدیریت، 11: 38.

22. نژادباقری. ع، قلی زاده ا .1391 . مطالعه تاثیر رفتار شهروندی سازمانی بر ارتقاء و توسعه توانمندی نیروی انسانی کارآفرین (درصندوق قرض الحسنه مهرمازندران)

23. نوری ع .1387.. بررسی تاثیر نقش واسط رفتار شهروندی سازمانی بر کیفیت خدمات: مورد مطالعه؛ هتل پنج ستاره پارس، پایان نامه کارشناسی ارشد، دانشکده علوم اداری و اقتصاد، دانشگاه فردوسی.

24. یعقوبی.ن . مقدمی م . کیخا ع.1389. بررسی رابطه بین رهبری تحول آفرین و رفتاری شهروندی سازمانی کارکنان. پژوهش نامه مدیریت تحول سال دوم(4) 

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