فهرست:
فهرست مطالب
عنوان صفحه
چکیده 1
فصل اول: کلیات تحقیق
1-1) مقدمه. 3
1-2) بیان مسأله. 4
1-3) ضرورت و اهمیت تحقیق.. 6
1-4) اهداف تحقیق.. 7
1-5) چارچوب نظری تحقیق.. 7
1-6) فرضیههای تحقیق.. 9
1-7) تعریف نظری متغیرهای اصلی تحقیق.. 9
1-7-1) هوش هیجانی.. 9
1-7-2) تعارض... 9
1-7-3) خلاقیت.. 9
1-8) تعریف عملیاتی متغیرهای اصلی تحقیق.. 9
1-8-1) هوش هیجانی.. 9
1-8-2) تعارض... 10
1-8-3) خلاقیت.. 10
1-9) قلمرو تحقیق.. 11
1-9-1) قلمرو موضوعی.. 11
1-9-2) قلمرو زمانی.. 11
1-9-3) قلمرو مکانی.. 11
فصل دوم: ادبیات نظری تحقیق
بخش اول: تعارض
2-1-1) مقدمه. 14
2-1-2) تعاریف و مفاهیم. 14
2-1-3) سطوح تعارض... 15
2-1-4) انواع تعارض... 15
2-1-5) سبکهای تعارض... 16
2-1-5-1) انعطاف‌پذیری.. 16
2-1-5-2) اجتناب.. 17
2-1-5-3) رقابت‌جویی.. 17
2-1-5-4) حل مسئله‌ی مشارکتی.. 17
2-1-5-5) مصالحه. 17
2-1-6) دیدگاههای تعارض... 18
2-1-7) عوامل منجر به تعارض... 19
2-1-7-1) تعارض عاطفی.. 19
2-1-7-2) تعارض اساسی.. 20
2-1-7-3) تعارض سود. 20
2-1-7-4) تعارض ارزشها 20
2-1-7-5) تعارض هدف.. 20
2-1-8) منابع تعارض... 20
2-1-8-1) تعارض اقتصادی.. 20
2-1-8-2) تعارض ارزش... 21
2-1-8-3) تعارض قدرت.. 21
2-1-9) کاربردهای تعارض... 22
2-1-9-1) شناخت ایجاد تعارض... 22
2-1-9-2) کاربرد تعارض به عنوان امنیت برای حفظ گروه 22
2-1-9-3) تعارض پیوستگی گروهی را افزایش میدهد؛ 22
2-1-9-4) تعارض قدرت افراد و گروهها را میآزماید. 22
2-1-9-5) انرژی حرکت تعارض... 22
2-1-10) فرایند تعارض... 22
2-1-10-1) گام I : مخالفتهای بالقوه یا ناسازگاری.. 22
2-1-10-2) گامII: بروز تعارض... 23
2-1-10-3) گام III: نیت.. 24
2-1-10-4) گام IV: رفتار. 24
2-1-10-5) گام V: رهآورد. 25
2-1-11) تعارض سازنده در مقابل تعارض مخرب.. 25
2-1-12) تاثیرات مثبت و منفی تعارض... 26
2-1-13) هوش هیجانی و تعارض... 27
بخش دوم: هوش هیجانی
2-2-1) مقدمه. 29
2-2-2) تعاریف و مفاهیم هوش هیجانی.. 30
2-2-3) تاریخچه هوش هیجانی.. 31
2-2-4) ابعاد هوش هیجانی.. 34
2-2-5) تفاوت هوش هیجانی و بهره هوشی.. 36
2-2-6) نظریه های هوش هیجانی.. 37
2-2-6-1) نظریه های هوش هیجانی.. 37
2-2-6-2) نظریه های های توانایی.. 37
2-2-6-3) نظریه های ترکیبی.. 38
2-2-7) مدل های هوش هیجانی.. 38
2-2-7-1) مدل توانایی مایر و سالووی ( 1997) 38
2-2-7-2) مدل ترکیبی گلمن (1995) 40
2-2-7-3) مدل ترکیبی بار-آن (1997) 41
2-2-7-4) مدل هوش هیجانی دولویکس و هیگس... 44
2-2-8) هوش هیجانی در سازمان و مدیریت.. 45
2-2-9) کاربردهای هوش هیجانی در محیط.. 46
2-2-10) تقویت هوش هیجانی.. 47
2-2-11) جمع بندی تئوری های هوش هیجانی.. 47
2-2-12) ویژگی مدیر با هوش هیجانی.. 48
2-2-13) رابطه هوش هیجانی و عملکرد. 50
بخش سوم: خلاقیت
2-3-1) مقدمه. 53
2-3-2) تعاریف و مفاهیم خلاقیت.. 53
2-3-3) سطوح خلاقیت.. 55
2-3-4) دیدگاهها در مورد افراد خلاق. 56
2-3-5) عوامل موثر بر خلاقیت.. 56
2-3-6) مدلهای خلاقیت.. 60
2-3-6-1) الگوی کشش بازار. 60
2-3-6-2) الگوی فشار فناوری.. 60
2-3-6-2) الگوی تلفیقی.. 61
2-3-7) فرایند خلاقیت.. 62
2-3-8) خلاقیت سازمانی و عوامل کلیدی موثر در موفقیت آن از دیدگاه صاحب نظران. 65
2-3-9) تفاوت خلاقیت با نوآوری.. 68
2-3-10) تکنیکهای خلاقیت و نوآوری.. 70
2-3-11) ویژگیهای سازمان خلاق. 76
2-3-12) نقش مدیر در پرورش خلاقیت.. 76
2-3-13) هوش هیجانی و خلاقیت.. 77
بخش چهارم: پیشینه تحقیق
2-4-1) پیشینه مطالعاتی داخل کشور. 80
2-4-2) پیشینه مطالعاتی خارج از کشور. 82
فصل سوم: روش اجرای تحقیق
3-1) مقدمه. 86
3-2) روش تحقیق.. 86
3-2-1) جامعه و نمونه آماری.. 86
3-3) روش و ابزار جمعآوری دادهها 87
3-3-1) پرسشنامه هوش هیجانی.. 87
3-3-2) پرسشنامه خلاقیت.. 87
3-3-3) پرسشنامه تعارض... 88
3-4) روایی و پایایی ابزار اندازهگیری.. 88
3-4-1) روایی.. 88
3-4-2) پایایی.. 88
3-5) روش تجزیه و تحلیل داده ها 89
3-6) آزمون نرمالیته. 89
فصل چهارم: تجزیه و تحلیل دادههای تحقیق
4-1) مقدمه. 91
4-2) توصیف متغیر های جمعیت شناختی پاسخ دهندگان. 92
4-3) توصیف متغیرهای تحقیق.. 97
4-4) فرضیههای تحقیق.. 103
فصل پنجم: نتیجهگیری و پیشنهادات
5-1) مقدمه. 106
5-2) نتایج آمار توصیفی.. 106
5-2-1) توصیف پاسخ دهندگان. 106
5-2-2) توصیف متغیر هوش هیجانی.. 106
5-2-3) توصیف متغیر خلاقیت.. 106
5-2-4) توصیف متغیر تعارض... 107
5-3) نتایج آزمون فرضیهها 107
5-4) پیشنهادات در راستای نتایج تحقیق.. 108
5-5) محدودیتهای تحقیق.. 109
5-6) پیشنهاداتی برای محققین آینده 109
منابع و مأخذ. 111
پیوست ها 117
منبع:
منابع لاتین
Adams, R et al, 2011, Innovation management measurement, the academy of management review, Vol. 8, No. 10, pp. 21-47.
Afzalur Rahim, M, 2011, Managing Conflict in Organizations, Quorum books Westport, Connecticut, Vol. 5, No. 8, pp. 73- 99.
Afzalur, R & Climent, P, 2013, A Model Of Emotional Intelligence , Conflict management strategies, A stuady in Seven Countries, International Journal Of Organizational Analysis, Vol. 10, No. 4, pp. 319-323.
Aula, P &Siira, K, 2012, Organizational Communication and Conflict Management Systems, Nordicom Review journal, Vol. 3, No. 2, pp. 125-141.
Banner, K, 2012, Conflict resolution: a recontextualization, Leadership & Organization Development Journal, Vol. 16, No. 1, pp. 31-34.
Batastini, S, 2011, Relationship among student's emotional intelligence, creativity and leadership, Dissertation Abstracts International Section A: Humanities and Social Sciences, Vol. 62, No. 2, pp. 444- 456.
Bar-on, R, 2000, Emotinal and social intelligence: insights from the emotional Quotient Inventory,In R. Bar-On &J. D. A. Parker (Eds), The handbook of emotional intelligence, Vol. 12, No. 9, pp363-388.
Carol, L et al, 2012, Does innovation lead to performance and empirical study of SMEs in Taiwan, Management Research news, Vol. 30, No. 2, pp. 115-132.
Chun-Sheng, Y, 2012, Relationship of emotional intelligence with conflict management styles: an empirical study in China, International Journal of Management and Enterprise Development, Vol. 3, No. 1-2, pp. 19-29.
Ciarrochi, M, 2013, The Stability And Change Of Trait Emotional Intelligence, Conflict Communication Patterns, And RelationshipSatisfaction: A One-Year Longitudinal Study. Personality and Individual Differences, Vol. 17, No. 45, pp. 738–743.
Cleveland, E, 2014, Digit ratio, emotional intelligence and parenting styles predict female Aggression, Personality and Individual Difference, Vol. 1, No. 9, pp. 58-78.
Dacey, J &Lennon, K, 2011, understanding creativity, the interplay of biological, psychological social factord, Vol. 13, No. 4, pp. 25-37.
Delewicz, V & Higgs, M, 2011, Emotional intelligence A review and evaluation Study , Journal of managerial psychology , Vol. 15 , No. 4 , pp. 341-372.
Dewett, T, 2011, European Journal of innovation management, Vol. 7, No. 4, pp. 256-266.
Dowin, H, 2013, The Relation between emotional intelligence and conflict management strategies in educational and executive managers of physical education colleges in Iran and developing model, Harkat Journal, Vol. 3, No. 2, pp. 201-216.
Dynne, L, 2012, The Conflict proceed, EBook. www. Ebook. com, 1393/09/01.
Edwards, G & Walton, G, 2013, Change and conflict in the academic library, Library Management, Vol. 21 , No. 1, pp. 35-41.
Feist, G, 2013, Predicting creativity from early to late adulthood: Intellect, potential, and personality, Journal of Research in Personality, Vol. 37, No. 8, pp. 62-88.
Fisher, R, 2012, Sources of Conflict and Methods of Conflict Resolution, International Peace and Conflict Resolution School of International Service the American University, Vol. 12, No. 5, pp. 33- 56.
Ghaffar, A, 2012, Conflict in Schools: Its Causes & Management Strategies, journal of managerial Sciences , Vol. 3 , No. 2 , pp. 212-227.
Golman, D, 1998, working with the Emotional intelligence. A Bantam Book.
Gomez, C, 2013, the influence of environmental organizational and HRM factor on employee behavior: a Mexican case study of organizational learning, Journal ofworld business, Vol. 39, No. 2, pp. 1-11.
Hazrati, E et al, 2013, The Relationship between Emotional Intelligence and Personality Features with Job Satisfaction Status of Male Junior High School Teachers in Islamshahr City, Journal of Educational and Management Studies , Vol. 3 , No. 3, pp. 205-214.
Hedlan, J & Stenberg, R, 2011, Too many intelligence ? intergrating social, emotional intelligence, San Francisco: Jossy-bass.
Hellriegel, D et al, 2010, Organizational behavior, New York, westpublisding company.
Holsapple, C, 2011, knowledge and Attriributes, management science, Vol. 34, No. 10, pp. 165-188.
Ivcevic, Z et al, 2012, Emotional intelligence andemotional creativity, Journal of Personality, Vol. 75, No. 12, pp. 199-235.
Jeroen, P& Deanne, N, 2012, How leaders influence employees innovative behaviour, European journal innovation management,Vol. 10,No. 1, pp. 28- 43.
Jordan, P & Troth, A, 2011, Emotional intelligence and leader member exchange: The relationship with employee turnover intentions and job satisfaction, leadership and organizational development journal, Vol. 32, No. 3, pp. 260-280.
Lewis, D, 2011, A culture of conflict, Leadership & Organization Development Journal, Vol. 18, No. 6, pp. 275-282.
Lemon, M,Sahota, P, 2008, Organizational culture as a knowledge repository for increased innovative capacity,Technovation, Vol. 24, No. 6, pp. 483-498.
Liebwitz, J, 2010, Key ingredients to the success of an organizations knowledge management, Strategy knowledge and process management, Vol. 6, No. 1, pp. 37-40.
Lussier, R, 2012, Management, Cincinati,ohio,south-wesrern college publishing.
Kooker, B etal. 2011, Identifying Emotional Intelligence in Professional Nursing Practice Journal of Professional ursing, Vol. 23. No. 1, pp. 30-36.
Maldhaven, R& Deanne, B, 2011, from embedded knowledge to embedded knowledge: new product development as knowledge, Journal of marketing, Vol. 62, No. 4, pp. 33-39.
Malon, D, 2012, knowledge management: A model for organizational learning, International journal of Accounting information system, Vol. 3, No. 2, pp. 111-123.
Marianne, G &Terziovski, M, 2011, Exploring the relationship between knowledge management practices and innovation performance, journal of manufacturing technology management, Vol. 15, No. 5, pp. 402-409.
Mason, G et al, 2004,External knowledge sourcing in different national settings: a comparison of electronics establishments in Britain and france, Research policy, Vol. 33, No. 5, pp. 53-72.
Marthin, D, 2012, Working With emotional intelligence , Published by Soundview Executive Book Summaries, P. O. Box 1053, Concordville, PA 19331 USA
Matleou, K, 2012, Understanding Constructive & Destructive Conflict, International journal of business and management, Vol. 3 , No. 2 , pp. 1-5.
Maughan, J, 2011, Five Conflict Management Styles at a Glance, The International Journal of Conflict Management, Vol. 113, No. 16, pp. 17-21.
Mayer, J &Salovey, N, 1997, emotional intelligence as Zeitgeist as personality,and as a Mental sbility,In Bar-On,Parkre, J. D(eds), hand book of emotional intelligence, Sanfiranciso : Josses-bass
Medina, F et al, 2011, Types of intergroup conflict and affective reactions, Journal of Managerial Psychology, Vol. 20, No. 3/4, pp. 219-230.
Mcenrue, M, et al, 2012 , Emotional Intelligence Development: Leveraging Individual Characteristics, Jornal Of Management Development, Vol. 28 No. 2, pp. 150-174.
Mohr, L, 2011, Determinates of innovation in organizations, The American political science review, Vol. 63, No. 12, pp. 111-126.
Ntege, F, 2013, Organizational Confilict, Psychology Contract, Commitment and Organizational Citizenship behavior: A case of kyambogo University, Registration NO. : 2013/HD10/6129U (B. Ed, Makerere University, Dip. Ed, ITEK)
Oldham, G & Cummings A, 2011, Rewarding creativity: when does it really matter? The leadership Quarterly, Vol. 14, No. 1, pp. 57- 74.
Petrides, K &Furnham, A, 2012, Trait emotional intelligence: psychometric investigation with reference to established trait taxonomies. European Journal of Personality, Vol. 15, No. 5, pp. 425-448. Retrieved fromhttp://www. ioe. ac. uk.
Rahi, S, 2013, Emotional Intelligence & Organizational Performance: (A Case Study of Banking Sector in Pakistan), International Journal of Business and Management, Vol. 5, No. 10, pp. 191-197.
Rosenfeld, R & Servo J, 2013, facilitating innovation in large organization, Journal of management development, Vol. 7, No. 6, pp. 353-370.
Schneider, T et al, 2011, Emotional intelligence and autonomic self-perception: Emotional abilities are related to visceral acuity, Personality and Individual Differences, Vol. 39, No. 23, pp. 853–861.
Seng, P, 2012, the leaders New York: building learning organization, Solan management review, Vol. 2, No. 5, pp. 724-749.
Shui, Y & Sang, C, 2009, organizational innovation management an organization-Wide perspective, Industerial management data system, Vol. 107, No. 9, pp. 1290-1315.
Simon, H, 2007, Bounded rationality and organizational learning, organizational science, Vol. 2, No. 1, pp. 124-134.
Solomon, D et al,2012, The role of climate in fostering innovational, journal of small business, Vol. 6, No. 3, pp. 24-33.
Sowider, R, 2012, Conflict Management, Journal of business and psychology, Vol. 17, No. 5, pp. 143- 146.
Steven, H, 2012, the management of multicultural group conflict, Team Performance Management, Vol. 4 No. 5, pp. 211-234.
Suliman, A, 2012, Intra-individual conflict and organizational commitment in Sudanese industrial firms, Journal of Economic & Administrative Sciences, Vol. 18, No. 1, pp. 101-118.
Suliman, A & Al-Shaikh, 2007, Emotional intelligence at work:links to conflict and innovation, Employee Relations, Vol. 29 No. 2, pp. 208-220
Tatum B & Eberlin R, 2012, the relationship between organizational justice and conflict style, Business Strategy Series, Vol. 9, No. 6, pp. 297-305.
Teece, D, 2010, knoeledge and competence as strategic assets,academy of management, Vol. 2, No. 2, pp. 129-152.
Torka, N et al, 2012, How to support innovative behavior? Technology and investment, Vol. 32, No. 1, pp. 59-68.
Van, R, et al, 2011, Group differences in emotional intelligence scores: theoretical and practical implications, Personality and Individual Differences, Vol. 38 No. 9, pp. 689–700.
Werner, H, 2013, Gender and age differences in conflict management within small businesses, Journal of human resource management, Vol. 6, No. 1, pp. 22-28.
Wong, C & Law, 2012, The Effects of leader and follower Emotional Intelligence erformance and attitude: An Explanatory study. The leadership quarterly, Vol. 13, No. 3, pp. 243-274.
Woodman, R, 2013, toward a theory of organizational creativity, Academy of management review, 2013, Vol. 18, No. 1, pp. 293-321.
Yam, R et al, 2012, an audit of technological innovation capabilities in chines firms some empirical findings in Beijing, china, research policy, Vol. 33, No. 8, pp. 1123-1140.
Zhou, Y et al, 2011, Utilitarianism or romanticism: the effect of rewards on employee’s innovative behavior, international journal of management, Vol. 32, No. 1, pp. 81-88.